UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is funded almost entirely by voluntary contributions. For its local team, UNRWA is seeking to employ a qualified:

For South Amman Area & to establish roster for other areas

Vacancy Announcement Number   JF/11/2017

Contract Status        Fixed Term Appointment

Contract Duration      3 years including 1 year of probation

Grade         13

Benefits

Monthly Salary JD 773.500 Fils. Other benefits include Provident Fund contribution (15% of basic salary paid by the Agency) and medical insurance. Dependency benefits are subject to eligibility.

Department                   Relief & Social Services

Duty Station            South Amman Area & to establish roster for other areas

Issue Date    15 February 2017

Deadline for Applications   28 February 2017

The incumbent is responsible technically to the Chief, Field Relief and Social Services Programme, through Field Relief Services Officer (FRSO), Field Social Services Officer (FSSO), Field Social Work Officer (FSWO) and Field Eligibility and Registration Officer (FERO), as appropriate; and administratively to the Area Officer, where applicable, and to the CFRSSP in Gaza.

In accordance with established Agency policy and procedures, the incumbent:

·        Supervises and controls the implementation of special hardship assistance programme in his/her area and ensures that relevant programme criteria and operating instructions are fully met through:

a.        Carrying frequent reviews and checks on Special Hardship Cases (SHC) Family Files to ensure proper documentation, safety and confidentiality;

b.        Approving the enrolment of refugee families in the SHC programme for provision of assistance according to the Relief Services Instructions (RSI);

c.        Ensuring regular and timely preparation of priority lists of SHC families for assistance (ration and cash subsidy distribution, shelter rehabilitation, selective cash assistance….etc);

d.        Conducting random field visits to active SHC families to ensure reliability of collected individual and family data and adherence of the implementing staff to the standard eligibility criteria on SHC assistance, and providing relevant training, guidance/advice to Social Workers (SHC), where and when necessary;

e.        Monitoring and following-up on the distribution process to ensure efficient and smooth running of food rations and cash subsidies in accordance with Relief Services Instructions and policies, and conducting regular inspections on food distribution centres/mobile distribution units;

·        Coordinates and follows-up with RSS staff, distribution team, finance clerk, heads of divisions and concerned area and field staff on timely and proper/efficient delivery/response of approved/recommended assistance to SHC clienteles;

·        Plans and holds regular meetings with RSS staff under his/her supervision for information sharing, problem solving and coordination, and ensures that the Relief and Social Services Programmes are well publicized in his/her area; coordinates training activities for RSS staff at area level;

·        Provides administrative and logistical support to the Community Development (CD) Social Workers in his/her area;

·        Co-ordinates with the Area/Camp Registration Officer in his/her area on the implementation of eligibility and registration instructions, manuals and procedures governing its activities;

·        Promotes, in collaboration with Area/Camp Social Work Supervisor (A/CSWS), joint multi-disciplinary, holistic and integrated activities targeting clients and ensures that SHC families’ needs are addressed through this approach;

·        Coordinates for pre-planned needs assessment studies carried out by RSSD, and liaises with local community organizations and NGOs to improve networking, coordination and enhance RSS use of local assets and resources; ensures ongoing coordination with other UNRWA programmes and projects in his/her area;

·        Ensures that the Field Relief Services Officer and Relief Operations Officer (where applicable) are promptly notified on any emergency where direct relief is required, and co-ordinates with other Field