Job Summary:

Investigating in legal aspects for new corporate accounts, monitoring and analyzing customers’ accounts and aging invoices, preparing and submitting legal cases for judiciary purposes, in addition to updating and archiving customers’ records.

Technical & Executive:

• Gathering information about corporates who want to subscribe with Zain in order to investigate in their records and accounts from a legal aspect.

• Monitoring and analyzing customer accounts, payment statuses and aging invoices, as well as preparing reports periodically regarding collection statistics.

• Preparing and submitting legal documents/ cases to lawyers for judiciary purposes in cases when customers are not responding to the warnings.

• Ensuring dismissals of merited customer accounts before submitting such cases to lawyers.

• Updating customer accounts’ information and payment status on the system and archiving all the cases for future reference.

• Carrying out necessary proceedings aiming at achieving payment collections from customers while adhering to set policies, procedures and standards in handling these situations.

• Examining and determining reasons of debts and non-payments and highlighting possible consequences of not meeting obligations.

• Performing other duties related to the job as assigned by the direct supervisor.

• Protecting assets from unauthorized access, disclosure, modification, destruction, and interference.

• Accessing and/ or modifying systems, applications, and information as allowed by the owner.

• Executing activities according to the organizational security policies.

Functional Competencies:

• Communications

• Customers Relations Management

• Documenting & Reporting

• Negotiation

• Relationship Building

• Product/ Service Technical Knowledge

Law