Zain Jordan is looking to hire
Job Description
ZAIN5093 – shop Representative
About Zain Jordan:
In 1994, Zain revolutionized telecommunications in Jordan by introducing GSM mobile services into the country. The operator quickly became the foremost telecom company in Jordan, a position that it has maintained to this day, serving over 3.9 million customers as of September 30, 2013, reflecting a 39% market share. The operation offers 100% population coverage through its 3G-enabled network that is supported by a total of 1,794 sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Jordan the most dynamic products and services. The foundation of Zain Jordan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired Jordanian workforce, the company is committed to employing high caliber people as well as nurturing the finest Jordanian talent. With a strong HR and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Jordan please visit www.jo.zain.com
WHAT
Handling the sales of Zain’s products and services directly to customers, dealing with their inquiries, conflict, perception, worries and suggestions, as well as carrying out necessary actions in order to solve their conflicts.
HOW
You will be responsible for :-
- Greeting and offering assistance towards customers entering the Shop/ Franchise Shop in a cheerful and professional manner.
- Representing a sound understanding and consciousness of customers’ inquiries, conflicts, perceptions, worries, complaints, and suggestions, as well as facilitating and resolving customers’ inquiries and conflicts through comprehensible guidance in a timely manner.
- Accomplishing sales by constantly offering various suitable preferences, desires and necessities towards customers, facilitating and resolving customers’ inquiries and conflicts through comprehensible guidance in a timely manner.
- Demonstrating and acquiring needed information and requirements from customers in a variety of dealings and transactions in compliance within Zain’s policies, standards and procedures.
- Handling customers’ payments accurately and carrying out the necessary consequential proceedings with regard to the payments’ purposes such as line reactivation, handing a sold product, etc…
- Contacting and cooperating with related and concerned parties in order to fulfill, resolve and follow up on customer inquiries, complaints, and conflicts within procedures.
- Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors.
- Suggesting and recommending process and knowledge improvements and always abiding to new bettering initiatives.
- Performing other duties related to the job as assigned by the direct supervisor.
- Executing activities according to the organizational security policies.
- Protecting assets from unauthorized access, disclosure, modification, destruction, and interference.
- Accessing and/ or modifying systems, applications, and information as allowed by the owner.
WHAT DO I NEED?
- You will be required to have Bachelor’s degree in Business Administration or a related field.
- You shall have 1-3 years of relevant experience.
Soft Skills
- Highly developed communication.
- Hardworking & team player .
- Self motivated.
- Accountability and commitment.
- Working under pressure.
