فرص عمل لدى اللجنة الكاثوليكية للهجرة
تعلن اللجنة الكاثوليكية للهجرة عن حاجتها الى :
Referral Officer
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PRIMARY RESPONSIBILITY: The Referral Officer is responsible for supervising effective referral service internally and externally. He/she will build partnerships and coordinate with other agencies, identify gaps, and create and update service mapping to facilitate ICMC meeting the most urgent needs of vulnerable refugee and host community families.Referral and Coordination:
- Receive referrals for ICMC services from other agencies, coordinating closely with ICMC Project Officers and staff to ensure these referrals are processed efficiently while maintaining a good level of communication with the referral agency
- Send referrals of ICMC beneficiaries to other agencies, coordinating with ICMC outreach field assistants, caseworkers, and Project Officers to ensure that referrals are shared quickly and efficiently, and following up with the referral agency until the case is closed
- Establish good and regular communication with other agencies operating in north and central Jordan, participate in relevant coordination meetings and provide other agencies with updates about ICMC’s programs;
- Build relationships and coordinate with external actors (incl. CBOs and (I)NGOs) for the implementation of ICMC activities;
- Develop specific partnerships with service providers, to facilitate mutual referrals and complement programming;
- Conduct and maintain updated service mapping (internal and external)
- Contribute to the development/maintenance of a referral pathway (internal and external)
- Liaise with all relevant services providers (NGO, INGO, CBO, governmental services, civil society etc.) to respond to needs identified through referral
- Identify potential gaps in the referral system and advocate to ensure all referral cases are followed-up.
- Establish good and regular communication with project beneficiaries, ICMC partners and various service providers
Information management and reporting:- Create, update, and manage a referral database, and contribute to the improvement of the referral system, including methods and tools used (referral form, database etc.).
- Support / conduct follow-up monitoring visits to ensure that needs have been met in an appropriate manner and beneficiary has the opportunity to provide feedback on the assistance received.
- Provide constant feedback to supervisor on progress, lesson learn, achievements and gaps, issues and problems.
- Conduct monthly reporting to ICMC management in form of a tracking sheet detailing internal and external referrals, and narrative report.
Capacity building- Conduct trainings for ICMC team members on identifying needs and processing referrals, as needed
- Regularly update the ICMC caseworkers, field assistants and external agencies on changes regarding the services available in North and Central Jordan.
Other:- Assist with various administrative duties, as required by the supervisor
- Strictly follow the ICMC internal procedures and guidelines
- Attend trainings as appropriate
- Ensure transparency and ICMC’s positive regard and reputation within communities.
- This position requires travel between base/sub-offices/community centers
Required Qualifications:- University degree in Social Work or related
- Minimum two (2) years professional experience, preferably in the NGO sector
- Prior experience with coordination and referral pathways
- Experience in working with marginalized populations an asset
- Knowledge and skills regarding registration and reporting systems
- Team work, flexibility and relationship building skills
- Excellent communication and interpersonal skills, and ability to work in a multicultural environment and under pressure
- Excellent computer skills including; Microsoft word, excel, outlook and database management experience in coordination and referrals
- Ability to communicate effectively with variety of people, and express oneself in a clear and concise way
- Diplomacy
- Excellent Arabic spoken and written language skills
- Ability to travel and work outside of the office
