Job Description

• Work with project team(s) to outline scope, goals, deliverables, required resources, and timing.
• Able to handle multiple projects simultaneously.
• Able to prioritize work to resolve emergencies as they may occur.
• Participate in applications projects life-cycle and phases including requirements collection, solution design, solution development, user testing, solution go-live, and transition to support.
• Act and liaise with different IT and business groups in order to take corrective action to prevent or minimize system down time where necessary.
• Constantly communicate with business users to ensure that offered services are up to their expectations and look for opportunities for improvements.
• Monitor, retain, and improve upon IT KPIs, goals, and objectives.
• Have the ability to perform applications health checks, fine-tuning, configuration, monitoring, and administration.
• Participate in defining data protection policies, ensuring that an adequate backup and restore procedures are in place to protect data assets.
• Participate in developing and Maintaining applications documentation, keeping such documents up-to-date while retaining revision history.
• Perform duties and projects as assigned by direct manager.
• Willing to travel.

Skills

Work experience:

• 2+ years’ work experience in IT projects using well-established standards such as PMI and PRINCE2.
• Experience in translating user requirements into business solutions through the use of technology “Ability to write functional requirements”.
• Test and implement new application releases.
• Administrate/Access control groups and end-users based on access policies.
• Set-up and maintain SLAs with suppliers, Help in building agreements and SoWs from a functional point of view.
• Administrate/document all relevant information.

Preferred “Plus”:

• 2+ years’ work experience in working at enterprise-grade IT applications operations and support.
• Working experience within ITIL or other IT best practices frameworks.
• Working experience with Implementation of HR, Talent, and learning management systems.
• Experience with SuccessFactors implementation and Modules.

Skills:

• Systems Analysis, Systems Configuration, Technical Support, Excellent awareness of Projects life cycle and functional requirements writing skills.
• Effective Communication, planning, and organizational skills.
• Excellent English language.

Education:

A bachelor’s degree in the field of Computer Science, Information Technology, or Management of Information Systems (MIS) is preferred.