وظائف شاغرة لدى مجموعة الخياط للاستثمار بكالوريس ودبلوم

Call Center Agent Responsibilities:

Identify customers’ needs, research every issue and provide solutions and/or alternatives.

Keep record of all conversations in the call center database in an understandable manner.

Ensure customer satisfaction and maintain an ongoing relationship.

Determines requirements by working with customers.

Answer inquiries by clarifying desired information.

Maintains communication equipment by reporting problems.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Accomplishes sales and organization mission by completing related results as needed.

Qualifications: BA or Diploma degree. 1 – 2 years’ experience.

Skills:

Strong verbal communication skills along with active listening Ability to multi-task and manage time effectively. Verbal Communication.

Phone Skills.

Listening. Data Entry Skills.

People Skills. Informing. Customer Focus. Customer Service. Attention to Detail. Professionalism. Multi-tasking. Send your CVs to: hr.jordan@akigroup.com