وظائف شاغرة لدى الخباط للاستثمار مرحب بحديثي التخرج

Job Announcement an Automotive:

Call Center Agent

Responsibilities:

• Identify customers’ needs, research every issue and provide solutions and/or alternatives.
• Keep record of all conversations in the call center database in an understandable manner.
• Ensure customer satisfaction and maintain an ongoing relationship.
• Determines requirements by working with customers.
• Answer inquiries by clarifying desired information.
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.

Qualifications:

• BA or Diploma degree.
• 1 – 2 years’ experience.

Skills:

• Strong verbal communication skills along with active listening
• Ability to multi-task and manage time effectively.
• Verbal Communication.
• Phone Skills.
• Listening.
• Data Entry Skills.
• People Skills.
• Informing.
• Customer Focus.
• Customer Service.
• Attention to Detail.
• Professionalism.
• Multi-tasking.

Send your CVs to:

hr.jordan@akigroup.com

Kindly write the job title in the subject line.