Accountabilities and Key Roles:

• Provide exceptional quality service to new and existing Premium clients’ relationships by providing them with the full suite of financial products and services based on their needs.
• Maximize profitability and create client ownership by providing the highest level of customer service through continuous proactive sales calls and visits to existing as well as new clients.
• Develop an action plan to broaden the existing client relationship by acquiring new client relationships as well as new Target Market Lists (TMLs).
• Achieve sales targets in line with best practice standards of services and act as a “Trusted Advisor” to the Premium clients.
• Adhere to Premium service quality standards and comply with Premium policies and guidelines.
• Update all clients’ files and ensure that all documents related to clients are available in order to comply to Know Your Customer (KYC) and Anti-Money Laundry (AML) regulations.
• Identify and acquire new Premium clients to achieve “New To Bank” targets as well as cross sell targets.
• Review existing client relationships to ensure a greater share of wallet and higher cross sell ratios.
• Monitor own portfolio (Portfolio Management) by tracking the progress of Customer Base, Asset Portfolio, Deposit Portfolio, and Penetration Ratios of products and services.
• Pay attention to client feedback for any suggestions/ concerns in order to propose innovative ideas for new products and services, as well as escalate them to the Premium Program Manager when necessary.
• Participate in Premium program sponsorships, events, and initiatives that contribute in promoting the program image.

Job Requirements:

Education:

Bachelor’s degree in Administrative and Financial Sciences or any other appropriate field from a recognized university.

Experience:

Minimum 2-4 years of experience in relationship management and sales of retail products.

Competencies:

• Fluent in English and Arabic.
• Good MS Office skills.
• Excellent communication and time-management skills.
• Very good networking and selling skills.
• Excellent relationship management and negotiation skills.
• Strong interpersonal, presentation, and listening skills.