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HRSS Processor
الوصف الوظيفي
The HR Shared Services Processor’s responsibility is to attend to all requests coming through the HRSS platforms and to ensure proper closure of cases in a timely mannerDuties and Responsibilities:HRSS processor duties and responsibilities are but not limited to:• Enter transactions and data on the HR systems accordance with established quality and accuracy standards
• Follow up on raised requests especially stalled ones by coordinating with concerned personnel insuring all requests are actioned in a timely and consistent manner.
• Ensure compliance with internal control standards and implement procedures to ensure efficiency, data integrity as well as integration with other service lines for each country.
• Stay current on any changes in labour laws, immigration requirements, policies and procedures.
• Comply with internal control standards and procedures to ensure efficiency, data integrity as well as integration with other service lines for each country.
• Maintain and regularly update the employee data in SuccessFactors and any other related internally used information technology systems.
• Continuously update the trackers/ control sheet and ensure accuracy of the information.
• Respond, process requests, follow up, and close cases that reach the HRSS platform such as Helpdesk as well support employees on day-to-day queries within the timescales and Service Level Agreements (SLA) stated in the Standard Operating Procedure (SOPs).
• Establish a positive rapport with colleagues and Employees ensuring communicating information clearly and appropriately.
• Execute and follow the exact procedures and steps mentioned in the SOPs while completing assigned tasks insuring no delays that might result in penalties or fines.
• Support and assist the HRSS Supervisor and Team Members with various HRSS projects as needed.
• Comply with the company policies and procedures regarding the operation of services.
• Follow up on raised requests especially stalled ones by coordinating with concerned personnel insuring all requests are actioned in a timely and consistent manner.
• Ensure compliance with internal control standards and implement procedures to ensure efficiency, data integrity as well as integration with other service lines for each country.
• Stay current on any changes in labour laws, immigration requirements, policies and procedures.
• Comply with internal control standards and procedures to ensure efficiency, data integrity as well as integration with other service lines for each country.
• Maintain and regularly update the employee data in SuccessFactors and any other related internally used information technology systems.
• Continuously update the trackers/ control sheet and ensure accuracy of the information.
• Respond, process requests, follow up, and close cases that reach the HRSS platform such as Helpdesk as well support employees on day-to-day queries within the timescales and Service Level Agreements (SLA) stated in the Standard Operating Procedure (SOPs).
• Establish a positive rapport with colleagues and Employees ensuring communicating information clearly and appropriately.
• Execute and follow the exact procedures and steps mentioned in the SOPs while completing assigned tasks insuring no delays that might result in penalties or fines.
• Support and assist the HRSS Supervisor and Team Members with various HRSS projects as needed.
• Comply with the company policies and procedures regarding the operation of services.
المهارات
– 1 – 2 years of experience in HR and payroll– Excellent Communication skills– Excellent command in English and Arabic– Knowledge in SAP and SuccessFactors– Problem solving– Attend to details and discipline– Ability to manage multiple tasks– Able to work under pressure– Team player– Proficient in MS Excel
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