مطلوب تخصصات الحاسوب للعمل في الانروا برواتب مغرية
Vacancy Announcement
ICT Service Desk Assistant, Grade10
Vacancy Announcement Number JF/67/2019
Contract Status Option One:-
Fixed-Term Appointment for 3 years (applies to internal
candidates on Fixed-Term contract only); including 1 year
probation period, with the possibility of further extension,
subject to the availability of funds, satisfactory performance
and continuing need
Benefits Grade 10, Monthly Salary JD 598 & 300 Fils. Other benefits
include Provident Fund contribution (15% of basic salary paid
by the Agency) and medical insurance. Dependency
benefits are subject to eligibility.
Contract Status
Option Two:-
Limited Duration Contract for 1 year (applies to external
candidates and internal candidates on LDC); renewable;
Appointment subject to funding confirmation.
Benefits – LDC: Band “D/S1”. Monthly Salary JD 649.20 fils.
Contract Status: 1 year (Extendable) subject to
availability of funds, satisfactory performance of the
incumbent and the continuing need for the post).
– Other benefits include medical insurance and annual
leave and dependency allowance (if applicable).
Department Field ICT Office
Duty Station Jordan Field Office (Building)
Issue Date 08 July 2019
Deadline for Applications 21 July 2019
UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide
gender agenda and strongly encourages applications from qualified women.
UNRWA welcomes applications from qualified candidates with disabilities.
Place in the Organisation
The incumbent is responsible to Field ICT Services Officer.
Primary Duties and Responsibilities
In accordance with established Agency policy and procedures:
Acts as a single point of contact for all incoming service desk requests; logs all incoming
service desk requests to the service desk system;
Maintains a log of the ICT forms requesting ICT services and open tickets; assigns forms to
ICT Service Desk staff and files these forms;
Registers calls received from maintenance vendors and coordinates maintenance visits
either through phone calls or opening tickets over the internet;
Produces monthly reports and statistics from the service desk system;
Follows up on pending service desk tickets with users, updates them with progress and
follows up with the ICT service desk team on pending requests;
Contacts vendors for ICT service requests of maintenance and for the purchase of
consumable ICT supplies;
Receives and sorts incoming mail; informs the supervisor/s of items of special interest;
locates and attaches reference background material; distributes to staff members as
appropriate; makes photocopies of material required; classifies and files documents and
dispatches mail;
Monitors the schedule/s of supervisor/s and arranges for meetings and appointments;
screens visitors and telephone calls for supervisor/s; brings forward matters to the attention
of supervisor/s including deadlines and pending matters and handles routine
correspondence, as required;
Performs such other duties as may be assigned.
MINIMUM QUALIFICATIONS
Diploma in information technology, business and office practice or a related discipline.
Four years’ service desk experience in a computer environment providing very basic user
support.
Good command of written and spoken English and Arabic.
Competencies
Ability to communicate, customer care oriented and maintain good relations with all staff;
Ability to coordinate the work with others, work under pressure and meet tight deadlines;
Ability to use computer applications such as MS-Office;
Good communication skills and professional demeanour.
https://careers.un.org/lbw/home.aspx?viewtype=AYI
ADDITIONAL INFORMATION:
The incumbent may be required to work beyond normal duty hours and on call basis.
DESIRABLE QUALIFICATIONS
Knowledge of UNRWA’s operations and computer facilities environment.
For guidance on how to prepare for competency-based interviews:
Who we are
For over 65 years, the United Nations Relief and Works Agency for Palestine (UNRWA) has
been working on the ground in five fields of operations in Jordan, Lebanon, Syria, West Bank
and the Gaza Strip providing direct assistance and protection for some 5 million Palestine
refugees in the Middle East. UNRWA is mandated by the UN General Assembly to provide this
assistance and its mission is to help Palestine refugees achieve their full potential in human
development until there is a just and lasting solution for their plight. UNRWA restores safety,
dignity and hope to millions who have been uprooted by conflict with services encompassing
education, health care, relief and social services, camp infrastructure and improvement,
microfinance and emergency assistance.
For more details on UNRWA, please visit: https://www.unrwa.org/
EQUIVALENCY:
When the minimum requirements are not fully met, Field Director for Field Area staff and Director
of Human Resources for Headquarters Area staff, in consultation with the concerned supervisor
may exceptionally substitute part of the unmet requirements with a combination of relevant
academic qualifications, additional professional training and progressive relevant work
experience.
NB: Work experience alone or formal qualifications with no relevant work experience are not
considered an acceptable combination.
How to Apply
Applicants are required to register at http://jobs.unrwa.org by creating a personal profile and
completing an UNRWA Personal History Form. Please note that UNRWA only accepts degrees from
accredited educational institutions. Only applications received through http://jobs.unrwa.org will be
considered. Due to the large number of applications received, only applicants short-listed for interview
will be contacted. Please ensure that the e-mail address that you will indicate in your Personal History
Profile is accurate, candidates shortlisted for test or interview will only be contacted by e-mail. No
follow up phone calls will be made.
The United Nations does not charge fees at any stage of the recruitment process (application, testing,
interviewing, etc). The United Nations does not concern itself with information related to bank
accounts.
For guidance on how to prepare for competency-based interviews, please visit:
https://careers.un.org/lbw/home.aspx?viewtype=AYI”
General Information
UNRWA encourages applications from qualified and experienced women.
UNRWA welcomes applications from qualified candidates with disabilities.
This vacancy notice is open to internal and external candidates.
UNRWA is a United Nations organization whose staff are expected to uphold the highest standards of
integrity, neutrality and impartiality. This includes respect for human rights, for diversity, and for nonviolent means of dealing with all kinds of conflict. UNRWA staff are expected to uphold these values at
all times, both at work and outside. Only persons who fully and unconditionally commit to these values
should consider applying for UNRWA jobs. UNRWA is a non- smoking work environment.
The Agency reserves the right not to make an appointment, to make an appointment at a lower
grade, or to make an appointment with a modified job description.
On appointment, all individuals will be asked to sign a self attestation, confirming that they have not
committed, been convicted of, or prosecuted for, any criminal offence and that they have not been
involved, by act or omission, in the commission of any violation of international human rights law or
international humanitarian law.
Date of issue: 08 July 2019