Job Summary:

The IT Support Engineers will be accountable for the smooth running of the hardware and software and ensuring that all the technical issues or/and changes required is attended in a highly manner, either over the phone or face to face. Additional responsibilities include but not limited to installing and configuring computer systems diagnosing hardware/software faults.

Main Responsibilities:

• Installing and configuring computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Providing support, including procedural documentation and relevant reports
• Following diagrams and written instructions to repair a fault or set up a system
• Supporting the roll-out of new applications
• Prioritizing and managing many open cases at one time
• Testing and evaluating new technology
• Conducting electrical safety checks on computer equipment

• BS in Computer Science, Computer Information Systems, or relevant field.
• 1-3 years of experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Capable of troubleshooting technical issues
• Familiarity and experience within a broadcast environment is a plus
• Ability to diagnose and troubleshoot basic technical issues
• Ability to work under pressure & meet deadlines
• Ability to provide step-by-step technical help, both written and verbal
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus