Main Duties:

• Servicing incoming reservation calls and emails from direct customers, Agents & RJ Agent offices worldwide for all RJ services
• Delivering service quality to the highest level
• Issuing all passenger e-tickets and other customer documentation, to complete all customer bookings accurately.
• Maintain all operational aspects, which include no show actions, complaint handling, supplier communication, pre departure issues. In order to provide a seamless RJ booking service for passengers.
• Liaise with the Call center Operations Manager and supervisor to manage effective rosters to ensure that the Call Centre is sufficiently staffed to cope with required demand.
• Using initiative to continually recommend improvements to overall running of the Call Centre operation.

• Telephone skills.
• Communication skills.
• Experience in the use of Airline GDS systems is preferred.

Business Administration or any related field