The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.Job Category Other British Government Departments (Partners across Government, including UK Visas)Job Subcategory UKVI (UK Visas and Immigration)Job Description (Roles and Responsibilities)
The British Embassy in Amman has a vacancy for the position of Entry Clearance Assistant, Grade – A2 (L).
Purpose of the job
The main purpose of the job is to provide a high quality, efficient and non-discriminatory visa service that meets published service standards, and to provide all visa applicants with a firm fast and fair service in line with the UK Immigration Rules. UKV&I Amman is one of our busiest posts with an annual intake of approximately 80,000 applications. This job may particularly appeal to you if you would like to work in a fast-paced and challenging environment as part of a large and diverse team of people, committed to achieving clear service delivery goals.
Duties and responsibilities:
- Supporting Entry Clearance Officers and Entry Clearance Managers in the delivery of the UK Border Agency International Group’s key objectives: secure borders, making fast and fair decision and the prevention of crime and terrorism;
- Dealing with correspondence and other enquiries from applicants, sponsors and members of the public. Preparing well-presented and accurate replies, written in plain English, within target times;
- Assist preparing written statements and paperwork related to the appeals process, and making sure that they are also well presented and accurate
- Assist with visa writing and ensuring a secure environment is maintained
- Conducting and updating checks associated with daily visa applications, updating records accurately.
- Line management responsibility for up to four members of staff.
Key Competences Required for the Job:
- Delivering at Pace – Delivering timely performance with energy and taking responsibility and accountability for quality outcomes.
- Making Effective Decisions – Effectiveness in this area is about using sound judgement, evidence and knowledge to provide accurate, expert and professional advice. It means showing clarity of thought, setting priorities, analysing and using evidence to evaluate options before arriving at well-reasoned justifiable decisions.
- Collaborating and Partnering – People skilled in this area create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the Civil Service to help get business done. At all levels, it requires working collaboratively, sharing information and building supportive, responsive relationships with colleagues and stakeholders, whilst having the confidence to challenge assumptions.
- Managing a Quality Service –Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements.
Essential qualifications, skills and experience
Essential:
- Fluent communication skills in English (both written and oral). This will be tested.
- Experience working in an Embassy or Visa Section.
- At least two years of experience in a corporate environment.
- Degree level qualification.
- A working knowledge of IT, including Microsoft Word and Excel with accurate typing skills.
- The ability to remain customer focused, courteous and maintain performance under pressure.
- The ability to work quickly and reliably with little supervision to meet challenging targets.
- Ability to maintain a high level of accuracy and attention to detail in all workloads.
- Personal responsibility and accountability for work.
- Flexibility and a positive attitude to working in a forward thinking, modern and motivated department, which is working at the forefront of visa work. We are committed to improving standards and procedures – and we are looking for like-minded employees.
- Be an excellent representative of the Visa Department, the British Embassy and of the UK Government.
Desirable qualifications, skills and experience
Desirable:
- None
Required competencies Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service, Delivering at PaceApplication deadline 3 March 2020Grade A2 (L)Type of Position Full-time, PermanentWorking hours per week 37Region Middle East & North AfricaCountry/Territory JordanLocation (City) AmmanType of Post British EmbassyNumber of vacancies 1Starting monthly salary (JOD) 1119Start Date 1 April 2020Other benefits and conditions of employment
Working Hours and Remuneration:
The Embassy aims to offer an attractive working environment and remuneration package for this role, including: 25 days of annual leave per annum (on pro rata basis) plus 14 public holidays, on-site parking and on-site swimming pool, gymnasium, and sports facilities.
Pay is on the Embassy A2 (L) scale, with a salary of JOD 1119 per month.
There is no other allowances payable as part of this package. No accommodation and relocation expenses are payable in connection with this position.
Conditioned working hours are 37 hours per week. Standard working hours are from 08:00 to 15:30 from Sunday to Wednesday and 08:00 to 15:00 on Thursday.
Eligibility:
If you are selected for this position, we will be able to employ you as long as you:
- Be cleared to official clearance – or be in position to obtain;
- Have the right to live and work in Jordan. Candidate’s residence permit and work permit, and the expense to obtain them, will be their own responsibility.
Additional information
To Apply:
Interested candidates must attach the following documents when applying online.
- A covering letter
- An updated Curriculum Vitae (CV)
** (Applications that do not include the above stated information will be rejected).
All applications must be received before 23:55 (Local Time) on_03 March 2020.
Applications received after the stated deadline will not be considered.
Due to the large amount of applications we receive only those shortlisted for an interview or assessment will be contacted.
The start date mentioned in the advert is an assumed start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances and reference checks.
Staff recruited locally by the British Embassy are subject to terms and conditions of service according to local labour law.
The British Embassy Amman is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.Please be aware that you will only be able to apply to vacancies for Local Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.
