Senior Customer Experience Analyst
Key Accountabilities :
- Analyze and reports the results and driving initiatives from customer surveys and other forms of feedback that complement the customer experience objectives.
- Identify pain points across the customer experience and work collaboratively across the business units to implement opportunities for improvement.
- Use business analysis to provide insight to all relevant stakeholders to create and drive change to improve the customer experience.
- Tracks and analyzes the progress of action plans. Identifies occurrences where improvements in the customer experience resulted.
- Lead cross-functional projects to improve the customer experience.
- Design, develop and implement End-to-End customer journey that best serves customer experience.
- Act as a project manager/team member in the projects required by the different entities in the Group to optimize processes.
Education & Experience :
- Bachelor Degree in Industrial Engineering, Business Administration or Computer Engineering.
- 3 to 5 Years’ experience in customer care , customer experience , project management or Quality related posts.