Sales Manager(مدير مبيعات)
عن هذه الوظيفة
A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.What will I be doing?As a Sales Manager working for a hotel located at the lowest point on earth, you will analyze local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Analysis local market trends and competitor activity to identify business leads
- Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
- Negotiate room rates/packages with corporate clients
- Develop and implement creative local marketing channels, including social media channels
- Prepare company contracts for the hotel in accordance with current business and pricing conditions
- Work within current business strategies and recognizing potential opportunities
- Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
- Attend Sales events, as required
- Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
- Answer customer queries in a prompt and professional manner
- Manage staff performance in compliance with company policies and procedures
- Recruit, manage, train and develop the Sales team
What are we looking for?A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Good communication skills in Arabic and English language
- Experience in a sales role with a proven track record to close a sale
- Commitment to delivering a high level of customer service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of local market
- Knowledge of hospitality
- Passion for sales and for achieving targets and objectives
- Degree-level qualification in a relevant field
What will it be like to work for Hilton?The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. We are an equal opportunity employer and value diversity at our company.We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program.Work LocationsHilton Dead Sea Resort & SpaScheduleFull-timeBrandHilton Hotels & ResortsJobSales
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Reservations Manager(مدير حجوزات)
عن هذه الوظيفة
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.What will I be doing?As Reservations Manager at the lowest point on Earth, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams under the supervision of the Commercial Director to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Maximize occupancy levels by reviewing and revising revenue strategies
- Work with the Sales and Events Teams to maximize corporate and group rates
- Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximize conversion ratios in order to achieve targets for the department
- Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
- Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
- Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
- Assist in the recruiting, managing, training and developing of the Team
- Participate in the organization of hotel promotional activities
What are we looking for?A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Previous experience with reservations in the hotel/leisure sector
- Passion to exceed targets
- Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
- Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
- Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems
- Previous experience in the same or similar role
- Relevant degree, in a business discipline, from an academic institution
What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Work LocationsHilton Dead Sea Resort & SpaScheduleFull-timeBrandHilton Hotels & ResortsJobCall Center and Reservations
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Front Office Receptionist(موظف استقبال في الاستقبال الأمامي)
عن هذه الوظيفة
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
What are we looking for?Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Previous experience in hotels
- Good oral and written communication skills in Arabic and English language
- Completed high school certificate or equivalent
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling
What will it be like to work for Hilton?The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. We are an equal opportunity employer and value diversity at our company.We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program.Work LocationsHilton Dead Sea Resort & SpaScheduleFull-timeBrandHilton Hotels & ResortsJobGuest Services, Operations, and Front Office
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Guest Relations Agent(وكيل علاقات الضيوف)
عن هذه الوظيفة
A Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Agent, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Maintain good communication and work relationships in all hotel areas
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
What are we looking for?Guest Relations Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- A previous experience in the hospitality industry
- A good oral and written communication skills in Arabic and English skills
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in working on OnQ system
- A passion for delivering an exceptional level of Guest service
- High level of IT proficiency
What will it be like to work for Hilton?The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. We are an equal opportunity employer and value diversity at our company.We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program.Work LocationsHilton Dead Sea Resort & SpaScheduleFull-timeBrandHilton Hotels & ResortsJobGuest Services, Operations, and Front Office