The role has lead responsibility for optimizing operational performance within Operations; this includes development and delivery of a strategic business improvement plan in line with organizational, Operations and Business Development priorities, focusing on delivering efficiencies and improving productivity.

Working collaboratively with the Operations Leadership Team and senior members, most notably People and Organizational Development, Corporate Resources and Digital, the successful candidate will play a lead role in the design, scheduling and implementation of improvement projects, change programs, systems, processes and ways of working, aligning and maximizing efforts, insight, talents and passion towards our vision.

This position will partner with Operations resources to drive best practice sharing across work streams within the Company. It will support the identification, development and implementation of continuous improvement projects by driving core principles of employee engagement, waste identification, and continuous improvement.  It is also responsible for driving employee engagement, ensuring that process improvement activity is communicated, and supported across the Company.

The Process Improvement Manager will also lead the operational excellence and process improvement initiatives in the data and technology teams to create a high performing organization.  He/she strives to maintain efficiency and quality in the work setting, evaluates current business practices, looking for ways to improve productivity, reduce costs, and make the best use of the business’s resources.

Main Tasks and responsibilities:

• Implement Lean and/or Six Sigma methods to design and implement process efficiencies.

• Supporting the Operations to reduce variation and waste in processes, so desired outcomes are achieved with better utilization of resources, productivity is improved and efficiencies are achieved.
• Leading delivery of change programs to ensure business improvement.
• Identification and prioritization of future areas/opportunities for Business Improvement through mapping and analyzing business processes within Operations and beyond, where these interface with Operations.
• Establish measures of performance by collecting and analyzing data to evaluate success within their work.
• Establish a process of review and continuous improvement within Operational project and change programs.
• Identifying areas for improvement, implementing improvement strategies, data analysis, using statistical computer analysis, leading teams, collecting performance data, and working cooperatively with the department.
• Define, measure and analyze business processes and identify root cause problems that create business inefficiencies within and across business functions.

• Provides direction and oversight to project teams to design and implement solutions that meet applicable business requirements.
• Utilize various process improvement tools and methodologies to define activities that are aligned with business objectives.
• Measure process improvement benefits after changes are implemented.
• Develop practical solutions and methodologies to solve complex business problems.
• Perform in depth analysis of current processes and develop forecast models.
• Measure and analyze business processes and identify root cause problems that create business inefficiencies within and across business functions
• Build a comprehensive understanding of all related functional areas within the organization and how their processes and resources interact with each other’
• Establish a process of review and continuous improvement within Operational project and change programs.
• Ensure there is synergy between the respective functions of Business Improvement, Service Development and Service Improvement.
• Manage interdependencies by ensuring that Business Improvement priorities align with organizational priorities.
• Prepare detailed plans to track project performance and assure timely completion and achievement of project deliverables.
• Utilize process improvement principles and tools to achieve significant improvement results.
• Contribute to creating a continuous improvement culture.
• Develop and share best practices among fellow process improvement coaches and clients.
• Provide training and mentorship on process improvement methods.

    Professional experience and education include: 

• Bachelors’ degree in in Engineering,  Business, Computer Science, Finance or related field.
• 5 – 8 years of experience in business process improvement or process redesign experience.
• Certified Six Sigma

   Skills

• Ability to successfully apply project management tools and methodologies
• Strong interpersonal, presentation and communication skills
• Strong financial & analytical skills, with the ability to understand and develop budgets.
• Flexible and adaptable to change
• Organized and results-driven individual.
• Demonstrated ability to effectively manage team